CUSTOMER SERVICE
HOW CAN I REACH CUSTOMER SERVICE?
Our customer service team is happy to help you with any queries you may have. Please either email us at info@sissim.com or chat with us on WhatsApp on +34 675576100.THE JEWELRY
WHERE IS YOUR JEWELLERY MADE?
All our jewelry is made in Spain.WHAT IS THE METAL USED?
Our jewelry is available in either Sterling Silver or Gold Vermeil. All Sterling Silver is 925 nickel-free.WHAT IS VERMEIL?
Vermeil is Sterling Silver that has been micron plated with 18ct Gold. Micron plating has undergone a process of electrolysis which is the most durable form of plating. To be considered vermeil, the gold must be at least 10ct and be at least 1.5microns thick. Our jewelry has 3 microns of 18ct gold.HOW SHOULD I LOOK AFTER MY JEWELLERY?
For information on Jewellery Care, please view our Jewellery Care section.STOCKISTS
I’M INTERESTED IN SELLING YOUR JEWELRY
If you are interested in stocking Sissim jewelry, please send us an email at info@sissim.com.ONLINE SHOP
WHAT ARE YOUR DELIVERY CHARGES?
Shipping is free for EU orders over 50€.Next day delivery (for Spain only) has a shipping cost of 10€.
EU orders below 50€ have a shipping cost of 5€.
Shipping costs for orders outside the EU will vary depending on the country.
Please visit our Delivery & Shipping Section for more information
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept payment online by Visa, Visa Debit, Mastercard, Amex, Maestro, Electron or Solo.CAN I PAY SECURELY ON SISSIM?
At Sissim, we take online security very seriously. At no point do we store any financial information on our servers.Sissim employs trusted and reputable third party hosting agents and payment providers to ensure the security of personal data. All credit card details that are given to us by you the customer are done so on a secure server using Sage Pay. The transfer of the purchase details from our site to Sage Pay are encapsulated using their encrypted and digitally-signed protocol which is secure and tamper-proof. Sage Pay is level 1 (the highest level) PCI DSS compliant and is regulated by qualified security assessor Trustwave.
WHAT IS YOUR POLICY FOR RETURNS AND EXCHANGES?
If you are not happy with your purchase, for ANY reason, you can return it within 14 days of receipt for a refund. Please note postage / shipping costs are not refunded.Returned items must be in their original packaging, in the condition in which they were received.
Please contact us at shop@bruneta.com within 7 days of delivery.
for further information, please visit our Returns section.
